Fitflo Platform Agreement

Effective Oct 28, 2026

Fitflo Platform Agreement

Terms of Service

1. About FitFlo and these terms

FitFlo provides software for gym administration, memberships, bookings, attendance, communications and billing. These terms apply to gym owners, authorised staff and members using FitFlo. The platform subscription confirmation or invoice identifies the FitFlo service provider; the membership confirmation identifies the gym supplying fitness services. Each party remains responsible for its own services and applicable legal obligations.

Review the selected plan, total price, billing frequency and applicable policies before purchasing. A gym's membership policy governs its facilities, classes and fitness services. It does not replace these platform terms or remove rights available under applicable law.

2. Accounts and authorised use

Provide accurate information, protect login credentials and use only accounts you are authorised to access. Gym owners are responsible for assigning appropriate staff permissions and keeping business and bank details accurate. FitFlo may request supporting evidence for account verification. Verified details may be locked; corrections must be requested through platform support and may require fresh verification.

Do not misuse another person's information, share restricted access, upload unlawful content, interfere with security, falsify attendance or payments, or use the service for harassment or fraud. Report suspected account compromise promptly. A person entering a subscription agreement must have legal capacity and authority to act for the gym. Where a gym serves a minor, the gym must arrange the necessary parent or guardian permissions and age-appropriate supervision.

3. Plans, prices and payments

The selected FitFlo plan and order confirmation determine subscription features, limits, price and billing period. Applicable taxes and additional charges must be disclosed before purchase. An authorised affiliate may offer a price at or above the platform's permitted base price; your payable price is the total you accept at checkout. Do not pay an affiliate's personal account unless expressly authorised in writing by FitFlo.

Gym owners purchase FitFlo subscriptions from the platform provider. Members purchase gym services from their respective gyms. Payment processing and settlement depend on the activated provider and the gym's approved configuration. Platform verification alone does not mean payment-provider KYC or direct settlement is active. Only confirmed payments establish paid entitlements; mandate authorisation or a pending transaction alone does not.

4. AutoPay and cancellation of renewals

AutoPay requires separate authorisation through an available payment provider. Accepting these terms alone does not authorise recurring debits. The plan and mandate must explain the amount or limit, frequency or on-demand arrangement, and validity. Charges must remain within that authorisation.

To stop future FitFlo renewals, use the available subscription controls or contact platform support before the next charge is initiated. Gym membership renewals should be cancelled through the gym or the provider's supported mandate controls. Ask for cancellation confirmation. A charge already in progress may need a separate refund request. Cancelling a mandate does not itself refund an earlier charge or erase an outstanding, valid obligation.

5. Three-day FitFlo subscription refund policy

A gym owner may request a full refund of a successful FitFlo platform subscription payment within 3 days (72 hours) of that payment's recorded successful-payment timestamp. This window applies to the initial subscription payment and each renewal, including an AutoPay renewal. The deadline is based on when the request is received, not when support finishes reviewing it.

Send the request through the FitFlo support contact shown in your subscription confirmation or invoice, using your registered contact details. Include the gym name, payment reference, payment date and a clear request for cancellation and refund. A reason may help us improve the service but is not a condition of this three-day entitlement. Never send passwords, OTPs, PINs or full card details.

For an eligible request, the full amount paid for the affected subscription charge, including applicable taxes, will be refunded without a cancellation deduction. Any corresponding tax adjustment will be documented. The refunded subscription period will cease to provide paid access, and future renewals for that subscription will be cancelled as part of handling the request. Refunds are not issued automatically merely because an account or mandate is cancelled.

FitFlo will verify the payment and request, communicate the outcome and initiate an eligible refund within 7 business days of receiving the information reasonably needed to identify the transaction. Refunds will use the original payment method where supported. The payment provider and bank determine when the credit appears; the refund reference and available status will be supplied. This processing period does not shorten the 72-hour request window.

After 72 hours, a voluntary cancellation does not ordinarily qualify for a refund of a correctly charged FitFlo subscription. Duplicate or unauthorised charges, incorrect billing, services not supplied and remedies required by applicable law remain reviewable regardless of this voluntary-refund window. Payment disputes may also be raised through the payment provider or other lawful channels.

Scope: this three-day policy covers FitFlo platform subscriptions paid by gym owners. It does not automatically apply to a member's gym membership, personal training, classes, products or other separately purchased services. Those refunds are handled by the relevant seller under the policy disclosed before purchase and applicable law. A gym may offer more favourable terms.

6. Gym responsibilities and service availability

The gym is responsible for its facilities, trainers, safety practices, service descriptions, member permissions and fitness advice. Fitness information is not a substitute for professional medical advice. FitFlo does not promise particular fitness, commercial or revenue outcomes.

Access may be interrupted by maintenance, technical incidents or third-party failures. FitFlo may restrict access where reasonably necessary to address security, fraud, non-payment or serious misuse, providing an explanation and opportunity to resolve the issue where appropriate. Restrictions do not extinguish valid refund rights or other statutory remedies.

7. Data, content and intellectual property

The Privacy Policy explains handling of personal information. Gym owners must have an appropriate basis for supplying member or staff information and must use it only for legitimate purposes. Optional marketing and sensitive permissions must not be bundled into general acceptance. You retain rights in content you lawfully provide and grant the permissions reasonably necessary to store, display and process it to deliver the requested service. FitFlo retains rights in its software and branding.

8. Changes, disputes and contact

New terms apply from the stated effective date after appropriate notice. Material changes to purchased benefits will not be imposed retrospectively merely by editing a policy. Where required, fresh agreement will be obtained. Keep a copy of your accepted terms and purchase confirmation.

For platform subscriptions, refunds, account access or privacy concerns, use the FitFlo contact identified in your invoice or subscription confirmation. For gym services, contact the gym identified in your membership confirmation. Indian law applies to these terms where applicable, without excluding any mandatory protections or access to a competent consumer forum, court or regulator. Nothing in these terms excludes liability or remedies that cannot lawfully be excluded.

Privacy and Data Protection

1. Scope and responsibilities

This notice explains personal information handled through FitFlo's gym-management platform. FitFlo manages information needed for platform accounts, subscriptions, security and support. A participating gym manages information needed to provide its memberships, training, attendance and other fitness services. The applicable responsibilities depend on the purpose of each activity. The gym and FitFlo must each meet their own legal obligations.

2. Information used

• Account information: names, contact details, login identifiers, role assignments and account preferences.
• Gym and verification information: business name, address, contact number, business constitution, PAN, GSTIN or CIN where applicable, bank account details, verification status and review records.
• Membership and service records: membership plans, attendance, bookings, purchases, messages, policy acceptances and support requests.
• Fitness information: details supplied for requested services, such as height, weight, goals, workout or diet plans and relevant trainer notes. Provide only information needed for the service.
• Payment records: amounts, currencies, payment references, subscription and mandate status, refunds and reconciliation records. Payment credentials are handled through the selected payment provider; do not submit PINs, OTPs or card security codes in support messages.
• Technical information: device or push-notification identifiers where used, session and security information, IP addresses in relevant logs, and platform activity used to operate and improve the service.

Where an enabled feature requests location, camera, notifications or another device permission, the feature's purpose and permission request should be presented when needed. Location-based check-in may require location information. This notice does not imply that facial recognition, continuous location tracking or wearable integrations are active, and does not authorise them without the relevant notice and permissions.

3. Purposes and choices

Information is used to establish and administer accounts; supply requested gym and platform services; manage subscriptions, payments and refunds; maintain financial and acceptance records; review business details; support users; prevent misuse; and meet applicable legal obligations. Referral information may be used to attribute eligible referrals, administer rewards and investigate abuse.

Where consent is required, it must be obtained for the stated purpose and can be withdrawn through the relevant support channel. Withdrawal may prevent delivery of a feature that needs the information, but does not invalidate earlier lawful processing. Optional promotional communications and promotional use of identifiable photographs require separate choices; ordinary membership acceptance is not blanket permission for either.

4. Access and sharing

Information may be accessed by authorised staff of the relevant gym according to their duties, and by authorised FitFlo personnel for support, account review, security or administration. Super Admin KYC review may include business identifiers and full bank details needed for that review. Verification status does not by itself constitute government or payment-provider approval.

Relevant information may be shared with providers supporting hosting, payment processing, settlement, communications and other features actually used. If you choose an external sign-in option, that provider also handles information under its own terms. Information may be disclosed where required by law, to address fraud or security incidents, or to establish or defend legal claims. Referral participants should receive only the information needed to understand their own referral or reward; participation does not entitle them to unrelated member or gym records.

5. Cookies, sessions and communications

FitFlo uses session and security mechanisms to keep users signed in and protect requests. Browser storage may also remember interface preferences. Additional optional tracking, advertising or marketing technologies require appropriate disclosure and any consent required by applicable law. Blocking necessary cookies may prevent sign-in or other core features. You may manage device permissions and optional notification preferences using the controls available on your device or through support.

6. Retention and protection

Information is retained for the period needed for the stated service, account administration and applicable legal, accounting, security or dispute-resolution purposes. Different records may have different retention requirements. Deleting an account does not necessarily erase financial records, accepted policy versions or records that must lawfully be retained. Remaining retained information should be restricted to the relevant purpose.

FitFlo uses access controls and other safeguards intended to protect information, but no system can guarantee absolute security. Keep your credentials private and report suspected misuse promptly. Where providers process information in another location, applicable transfer restrictions and safeguards must be observed. This notice does not promise that all processing occurs in India.

7. Requests, corrections and complaints

You may request information about your data, correction of inaccurate details, account deletion, or withdrawal of optional consent through the gym's published contact details for gym-held records or the FitFlo contact shown in your platform subscription confirmation or invoice for platform-held records. Available account controls may also be used. The request should identify the account and the action sought without including passwords or payment secrets.

Reasonable identity checks may be required before information is disclosed or changed. If records must be retained or a request cannot be fulfilled, the relevant provider should explain the reason and available next steps. Rights and complaint routes under applicable law are not limited by this notice.

8. Children and updates

Where a gym provides services to a minor, the gym must arrange appropriate parent or guardian involvement and any legally required consent before providing the child's information or enabling relevant features. Do not assume that creating an account establishes age verification or guardian consent.

This notice may be updated to reflect changes in services, processing or applicable requirements. Material changes should be communicated before the changed processing begins, with fresh consent where required. The effective date and published version identify the notice in use.

Referral Programme

1. Two distinct programmes

FitFlo may offer member referrals through participating gyms and a separate affiliate programme for referring gyms to FitFlo. A programme is available only where enabled and an offer is displayed or agreed. A referral code alone does not guarantee eligibility, a reward, commission or cash payment. These terms apply together with the disclosed offer and FitFlo Terms of Service.

2. Member referrals

A member may share their assigned code or link with a person who is eligible under the participating gym's offer. The offer must identify the qualifying action, reward type and amount, applicable minimum purchase, campaign dates, attribution window, limits and any waiting period. The applicable configuration at qualification determines the reward; do not assume that registration alone always qualifies.

The referred person must use the supported referral process within the stated window. The programme may require a valid first payment or another stated event. Pending, failed or mismatched payments do not prove a qualifying purchase. Rewards may remain pending during eligibility and fraud checks. A credit, discount or membership benefit is not withdrawable cash unless the offer expressly provides for cash payment.

3. Affiliate referrals and pricing

An approved affiliate may introduce gyms using their assigned code or authorised offer. FitFlo sets the permitted base price. An affiliate may offer an approved sale price at or above that base, subject to platform controls. The gym must see and accept the total subscription price before payment.

Affiliate commission follows the recorded agreement and the applicable offer: a configured base commission may apply, with additional commission for an eligible sale above the base price where the agreement provides for it. No universal percentage is promised by these terms. The recorded base price, sale price, eligible amount and commission rules determine the calculation; an above-base sale does not automatically mean that all markup belongs to the affiliate.

Commission requires a valid attributed sale and the qualifying confirmed payment, together with any stated approval or eligibility conditions. A lead, quotation, mandate authorisation or unsuccessful debit alone does not earn payable commission. Renewal commissions apply only if the agreement expressly includes them. Payment timing, applicable deductions and required account or tax information must be communicated under the affiliate agreement. Affiliates may not bind FitFlo to undisclosed promises or collect unauthorised payments.

4. Refunds, cancellations and adjustments

The three-day refund policy in the FitFlo Terms of Service applies to eligible platform subscription payments. Referral or affiliate participation must not obstruct that refund right. A refunded, reversed, disputed or fraudulent payment may affect whether a referral remains qualified and whether an associated reward or commission is payable.

Adjustments to pending rewards or commissions must follow the applicable programme rules and be explainable by reference to the affected transaction. Any proposed recovery or offset of an amount already paid must follow an expressly agreed recovery arrangement and applicable law. These terms do not authorise an automatic debit of an affiliate's or gym's bank account or create an undisclosed clawback policy.

5. Fair use and prohibited activity

Do not create duplicate or fictitious accounts, refer yourself through another identity, manufacture transactions, misuse another person's code, manipulate attribution, circulate misleading claims or send unsolicited bulk messages. Share links responsibly and disclose a promotional relationship where required. Do not upload another person's contact details without the necessary permission.

Suspected abuse may result in a temporary review of the relevant referral, reward or affiliate account. The participant may be asked for reasonable clarification. Decisions should identify the relevant rule and the reason for an adjustment or rejection. A programme pause does not automatically cancel a valid benefit already earned.

6. Changes, privacy and support

Campaigns and prospective reward terms may change or end with appropriate notice. New terms do not retrospectively remove a valid accrued entitlement merely because a later offer differs. The Privacy Policy applies to referral records and programme administration.

For a member reward, contact the participating gym using its published details. For an affiliate calculation or platform referral issue, use the FitFlo contact provided during affiliate onboarding or in the applicable agreement. Include the referral or transaction reference and a concise explanation. Participation is not employment, a partnership or a guarantee of income. Nothing in these terms removes rights available under applicable law.

Gym Service Contract — Schedule A

This schedule applies when an authorised gym owner signs electronically after creating the gym account. The Fitflo provider is the service provider named on the platform subscription invoice or order confirmation. The signed record identifies the gym, its authorised signatory and the accepted document version.

The gym engages Fitflo to supply the software features and limits of its selected subscription. Its selected order confirmation controls the price, taxes, billing period and any trial. Signing this agreement does not itself purchase a plan, charge a payment method, or authorise AutoPay; those actions require their own checkout and mandate consent.

The gym remains responsible for its fitness services, staff qualifications, member safety, lawful collection of member information, member communications consent, accurate invoices and its own taxes. Fitflo supplies software and does not provide medical advice or supervise exercise. The gym must assign access only to authorised staff and promptly report suspected account compromise.

The privacy provisions above govern processing, permitted sharing, retention, exports and deletion requests. The gym must obtain any necessary member and guardian permissions before adding personal, health, photo or biometric-device identifiers. Do not upload raw fingerprint images or templates; supported readers retain biometric data on the device.

Platform cancellation and refund requests follow the terms above and the accepted checkout disclosures. Gym-member refunds are the gym's separate responsibility. Changing or cancelling AutoPay does not by itself erase dues or extend a paid period. Service changes, suspension, dispute handling and mandatory statutory rights follow the terms above.

Affiliate Partner Contract — Schedule B

This schedule applies when the registered affiliate signs electronically after onboarding. The affiliate is an independent referral partner, not an employee, agent authorised to bind Fitflo, payment collector or gym operator.

The affiliate may promote authorised Fitflo offers and introduce genuine prospects using the assigned referral tools. Commission eligibility, attribution windows, rates, qualification, reversals, withholding and payout requirements are governed by the referral programme above and the applicable written programme rules displayed for the offer. No earnings, conversion volume or employment benefit is guaranteed.

The affiliate must not misstate prices or features, promise unauthorised discounts, fabricate leads, self-refer contrary to programme rules, spam, misuse trademarks, share login credentials, or collect Fitflo subscription money into personal accounts. Marketing must use permitted content, lawful contact data and the recipient's required consent. KYC and verified payout details may be required before payment.

Each party remains responsible for applicable taxes and records. Programme suspension or termination stops new activity as stated in the programme rules; genuine accrued amounts remain subject to qualification, reversals and applicable law. Confidential business or customer data may be used only for authorised referral work.

Electronic Acceptance and Records

By signing, the signatory confirms that they have read the complete agreement and the schedule applicable to their role, have authority and legal capacity to bind the named gym or affiliate business, and intend to accept by electronic means. The other role's schedule does not apply to them. The platform records the signed version, text snapshot, account, name, email, capacity, time and security evidence and makes a copy available.

This flow records authenticated electronic acceptance. It is not an Aadhaar eSign, certified digital-signature certificate, or a claim that identity has been verified by a government signing service. A new substantive agreement version requires a fresh acceptance and does not rewrite an earlier signed copy.